We use one of the most trusted online transaction solutions, PayPal. With PayPal, you’re protected from checkout to delivery. From checkout, you will be taken to their site to securely make your transaction. PayPal spot problems before they happen with the latest anti-fraud technology. Your financial info is never given away to us. And if something goes wrong with your order, your eligible transactions will be fully reimbursed thru PayPal's Buyer Protection Scheme. For more information, visit PayPal's site Paypal's Buyer Protection.
It could be any number of reasons - wrong card number or expiry date, insufficient account balance or your card provider may not allow overseas purchases so they might need to unblock your credit card for payments to us. If you are sure you have entered information correctly, it's best to contact your bank and try again!
It sure will, but just in case if you really like that particular item so much, send us a Notify Me email to email@example.com stating the design name and size and we will email you personally once its up on the site!
Delivery times indicated on this website are from the date of dispatch. Most existing stock orders are typically dispatched the next business day after they have been placed on the website. Pre-order stocks will be delivered on the date provided before your purchase on the website.
Purchases from Singapore will take approximately 2-5 days. Other worldwide orders will take approcimately 5 to 15 days from date of dispatch. Please allow the given delivery time, taking into consideration the possibility of customs clearance delays occurring within your country.
We have made this compulsory as it will secure your order during delivery. You will be provided with a tracking number that you can use to trace your package via our selected forwarder, SingPost. You can use your tracking number to trace your order at
Delivery time: Singapore: 2-5 working days, Worldwide: 5-15 days.
Although not all countries accept SingPost Registered tracking number within their respective countries' postal service systems, it would give you a basis from which you can raise an enquiry with if your products do not arrive.
To check the shipping charges that apply to your order, simply add the relevant items to your shopping cart, and go through to the checkout. At the checkout, shipping options and their associated costs will be displayed once you enter your country shipping information and click ‘Next’.
Whether or not a shipment is assessed is determined by Customs and we are unable to predict. Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. Customs agencies occasionally list these charges as an 'Additional Postage Fee'. Rest assured that all orders are sent with postage fully paid. (More information can be obtained by contacting your local customs office.)
We only get the best fabrics. Our fabric sources are tested in accordance to Oeko-Tex Standard 100. Raw fabrics also undergo further testings such as Colorfastness to Water, Colorfastness to Perspiration, Colorfastness to Non-Chlorine Bleach Spot Test among others; all of which produced grades above 4, out of 5. In addition, they are also tested for Formaldehyde Content and pH Value.
If you think something went wrong when submitting the order, get in contact with our Customer Service team first before placing a new order. Send us an email at firstname.lastname@example.org and we'll assist you further.
If for some reason the product arrives faulty, contact us at email@example.com and we'll get right on it! Product faults are rare and we do our best to ensure that every packed item is reflective of our renowned quality standards.
We do our best but sometimes mistakes do happen. After all, we're only human. Please contact firstname.lastname@example.org with your order number and information bout the incorrect item and we will get it fixed ASAP!
We usually notify you with an indication on the invoice. If you haven't received notification from us, please send your details to our Customer Service team at email@example.com and we'll get it sorted.
Please contact us at firstname.lastname@example.org for us to better understand your case.. Unfortunately, for hygiene reasons, we do not accept returns of swimming trunks and other wears that are in direct contact with intimate parts.
For all returns, please immediately email us FIRST prior to returning.