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Terms & Conditions



Terms and Conditions and Privacy Policy clauses define the conditions which one must accept in order to the website. Once you or any user reads this page, he or she automatically agrees to the policies laid out therein. If you or any user does not agree with these policies, he should not use this site.



This Privacy Policy applies to the information that we obtain through your interaction with the website and services via a "Device" or when you otherwise interact with


A "Device" is any computer used to access the Services, including without limitation a desktop, laptop, mobile phone, tablet, or other electronic device. Unless otherwise stated, our websites, Customer Service Systems and/or Customer Order Processing Systems are treated the same for the purposes of this document. By registering or signing up for or using Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.





We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our Websites. Such Content includes any Personal Information or other sensitive information that you choose to include.


If you are providing information (including Personal Information) about someone else, such as buying a gift to be directly shipped to the other person, you confirm that you have the authority to act for them and they consent to the collection and use of their Personal Information as described in this Privacy Policy.


We collect other data that you submit to our Websites or as you participate in any interactive features of the Services, participate in a survey, contest, promotion, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with a Salem Alba product could be submitted to our Customer Service Department or posted in our public forums. Any information, including Personal Information that you submit to our Websites could be visible to the public unless submitted to a secure area in the Website.



We and our analytics provider collect and store analytics information when you use our Websites and Services to help us improve our products and services.The analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Information or sensitive business information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in site. As of the date this policy went into effect, we use Google Analytics as an analytics provider. To learn more about the privacy policy of Google Analytics, refer to Google's Policies and Principles. Use the Google Analytics Opt-out Browser Add-on to prevent to analytics information from being sent to Google Analytics.


Information Collected

When you shop with the personal information we use may include your: Name, Delivery Address, Email Address, Telephone Number, Mobile Number, Date of Birth. The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased from E.g. couriers and local postal delivery services (who we arrange to deliver goods to you on our behalf)

  • To update you on the delivery of the product and for customer support purposes

  • To provide you with relevant product information

  • To customize future shopping for you and improve our store.


General Uses

We use the information we collect about you for a variety of purposes, including to:

  • Provide, operate, maintain, improve, and promote Services;

  • Enable you to access and use Services, including uploading, downloading, collaborating on and sharing Content;

  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;

  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and/or support; providing you with information about services, features, surveys, newsletters, offers, promotions, contests and events; providing other news or information about us and our select partners; and sending you technical notices, updates, security alerts, and support and administrative messages. Generally, you have the ability to opt out of receiving any promotional communications;

  • Process and deliver contest entries and rewards;

  • Monitor and analyze trends, usage, and activities in connection with site and for marketing or advertising purposes;

  • Investigate and prevent fraudulent transactions, unauthorized access to site or services, and other illegal activities;

  • Personalized Services;

  • Enable you to communicate, collaborate, and share Content with users you designate; and

  • For other purposes about which we notify you.

Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose.





We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.


When you use any services, Content you provide will be displayed back to you. Certain features of services allow you to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you make public.


We will share your personal information with third parties only when we have your consent to do so. We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.


If you are visiting from any regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to Singapore to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Privacy Policy.


TRANSACTIONS website adopts Stripe and PayPal services to enhance the security of your online transactions at our website. accepts no responsibility for the operation of the PayPal services as well as Stripe services. To know more about PayPal's legal agreements, please click here. To know more about Stripe service agreements please click here.

Please note Customs charges such as duty, taxes and Value Added Tax (VAT) are, on rare occasions, added to an order by the Customs Department of the destination country. We are not able to determine which parcels are assessed or whether additional charges are applicable.





We recommend that you employ reasonable virus detection and protection measures when accessing the pages of this website. We will not be liable for any loss or damage resulting from any attack by a third party on our systems or for any computer virus or other malicious or technologically harmful material that may infect your computer equipment, computer programs, mobile devices, data or other proprietary material due to your use of this website.


You must not:

  1. misuse the website by knowingly introducing computer viruses or any other material which is malicious or technologically harmful; or

  2. attempt to gain unauthorised access to the website or any server, computer or database connected to the website;


While we have taken every reasonable care to ensure that the information contained within the pages of this website and the App are accurate, current and comply with relevant Singapore legislation and regulations as at the date of issue, errors or omissions may occur due to circumstances beyond our contemplation or outside our control.

We reserve the right to change the content, presentation, performance, facilities and availability of all or part of the pages of this website and the App at our sole discretion and without prior notice.

We make no warranty or representation that the pages of the website can be accessed at all times. This website may be temporarily unavailable or restricted for administrative or other reasons. We will not take responsibility for any loss and/or damage arising out of or in connection with the loss of the use of this website.

The Terms of Use & Privacy Policy and the use of the pages of this website shall be governed by and construed in accordance with the laws of Singapore. You agree that the courts of Singapore shall have jurisdiction over any disputes arising in relation to this site.





We may change this Privacy Policy from time to time. We encourage you to review our Terms of Use & Privacy Policy whenever you use site to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to this Terms of Use & Privacy Policy, you will need to stop using site or its services and deactivate your account(s) by writing to us via email.


If you have any comments or questions about this Terms of Use & Privacy Policy, you can email us at